By Alicia Carver and Susannah Engdahl
On Monday June 10, 2019, the NAAOP Fellows spent the day at BOC headquarters in
Owings Mills, Maryland. We were warmly welcomed by BOC’s President and CEO, Claudia
Zacharias, as well as the entire BOC staff. We spent time learning about the roles each staff
member plays within the organization and were able to see the team mentality they all embrace.
We learned about their history as an accreditation organization, the makeup of their board of
directors to include practitioners from all certification categories, and their proud recognition of
the awards they have received in recent years, including nine Stevie Awards. John Schulte, CPO,
joined us and took us through the process he follows as a Facility Accreditation Surveyor and
what the BOC looks for in a facility. Everyone really showed to us the work they perform in
trying to help the O&P community work together to achieve a unified goal. We were inspired by
their commitment to quality and are thankful for all the work BOC put into planning and
executing a great day for the NAAOP Fellows!